General Return PolicyUpdated 9 months ago
Please ensure products are in its original MUJI-branded packaging (unopened) and in resalable condition with the original tags and/or stickers still attached. No refunds, or exchanges will be issued without a receipt. Refunds will be issued in the original tender for the price paid. Exchanged items are final sale.
The following types of products are considered final sale and are ineligible for return/exchange:
- Furniture (mattress, sofa, shelves, etc.)
- Innerwear (bra, boxers, etc.)
- Food/Snacks/Drinks
- Face Masks
- Embroidered/altered/laser engraved items
- Gift Cards
- Exchanged items
- Other products visibly marked as final sale, either on the tag, receipt or on the product page