Address Corrections & Packages Returned to SenderUpdated 9 months ago

Double check your address when placing your online order. If your order is not shipped, contact us at [email protected] to update your shipping address. We are not responsible for failed deliveries or lost packages due to an incorrect address provided by the customer.

Packages returned to MUJI Canada due to incorrect or incomplete addresses provided by the receiver will be charged the original shipping fee to re-send via a custom invoice provided by our team. Orders with Free Shipping will be re-charged the courier rate and a handling fee. Any address corrections by the receiver will be charged $16 on their credit cards used for service as per courier charges.

Customers will be contacted if our system is unable to validate your shipping address when creating shipment labels. Please refer to Canada Post’s postal code lookup and mailing address format for tips on adjusting your delivery address to a standardized format.