Double check your address when placing your online order. If your order is not shipped, contact us at [email protected] to update your shipping address. We are not responsible for failed deliveries or lost packages due to an incorrect address provided b
Once orders leave our locations, we are not liable for how couriers choose to deliver. Couriers may attempt to deliver or forego delivery if packages cannot be safely and securely delivered to your address. Please try to have someone available at the
Couriers may experience transportation delays due to weather and other conditions. Canada Post lists their service disruptions here. Purolator’s service alerts can be found here. We are not liable for any delivery delays our couriers may experience a
Customers are responsible to track the transportation and delivery of their orders using the tracking information sent to them via email. If the tracking information indicates the package was successfully delivered, customers are responsible to check
Customers are responsible to contact our team at [email protected] within 7 days of marked delivery in order to be eligible for any refunds or replacement of the damaged/defective items. Please provide us with the following information:. Our team will a
Purolator FAQ. Canada Post Support. Canpar FAQ