Courier Left Order at Pickup PointUpdated 9 months ago

Once orders leave our locations, we are not liable for how couriers choose to deliver. Couriers may attempt to deliver or forego delivery if packages cannot be safely and securely delivered to your address.  

Please try to have someone available at the delivery address on the date of delivery and keep your phone available in case you receive a phone call to schedule your delivery. For addresses with unit numbers, please leave a buzzer code if available when placing your online order.

Sometimes couriers will leave packages at their local post offices or pickup points for pickup for up to 5 business days. Customers/intended receivers should receive a notice card indicating where they can pick up their package. If this is not received on the day the package was supposed to be delivered, it should be delivered within the next few business days.

If packages are not picked up by the intended receiver within the allotted time given, couriers will return the packages to our locations. A re-attempt for delivery from our locations will be subject to a re-delivery charge of the original shipping fee. Customers can call the courier to try to re-attempt delivery, but please note that this is not guaranteed, and additional fees may apply.