Damaged or Defective Items ReceivedUpdated 9 months ago

Customers are responsible to contact our team at [email protected] within 7 days of marked delivery in order to be eligible for any refunds or replacement of the damaged/defective items. Please provide us with the following information:

• Full Name:
• Contact Information (Phone number, Email):
• Order #:
• Clear photo of your invoice (for verification purposes):
• Clear photos of product tags (for verification purposes):
• Damaged/Defective Products (product name, variation, SKU, quantity):
• Clear photos of damages/defects per product (include a closeup and a distanced photo):
• Clear photos of packaging:
• For damaged storage items, was the box reinforced and padded well?
• If you believe the product is defective, please provide your reasoning.

Our team will assist in determining the best solution for your needs. You can review our Return Policy for more details.