What do I do if my item arrives damaged?Updated 4 days ago

We’re sorry your item(s) have damage!

Some items break during shipment. We’ll do our best to help.

Damages or issues found in your received package must be reported within 7 days of marked delivery in order to be eligible for any refunds, replacements, or exchanges.

For further assistance, please email our team with clear photos of the following:

• Product tags/stickers showing the product name & barcode SKU #
• Damages on the affected item(s)
• Damages on the packaging (if available)
• Your physical packing slip (invoice)

Kindly confirm:

• Order #
• Quantity per affected item

Share your feedback with us so we can improve!:

• How were the items packed? Were other similar items packed the same way?
• Was there any other packing material or padding used to keep the item(s) from moving around?

While we may not be able to guarantee an item replacement due to inventory, we’ll be sure to resolve the situation as best we can!