MUJI Canada Customer Support logo
MUJI Canada Customer Support logo

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About My Order

How do I cancel my order?

You will have the option to cancel your order within 4 hours on the order page or by logging in to your MUJI account and visiting your Account page. After this period, order cancellations are no longer guaranteed. You may contact our customer support

Can I edit or add anything to my order?

Orders can be edited within 4 hours by visiting the order page or logging in to your MUJI account. After this period, we are unable to make changes to the order. However, if you need to update your shipping address or contact information, please cont

What do I do if I receive the wrong item in my order?

We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance. Include a photo of the item received with a photo of the barcode tag and the name of the missing item(s). Ple

What do I do if my item arrives damaged?

We’re sorry your item(s) have damage!. Some items break during shipment. We’ll do our best to help. Damages or issues found in your received package must be reported within 7 days of marked delivery in order to be eligible for any refunds, replacemen