MUJI Canada Customer Support logo
MUJI Canada Customer Support logo

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General

What is your cancellation policy?

Orders can be cancelled within 4 hours by logging in to your MUJI account or visiting the order page. After this period, we may not be able to cancel your order as it might already be in processing or shipment. You can email our team with your cancel

Do you offer free shipping?

We offer free standard shipping for orders over $80 within Canada (excluding the Territories and Quebec). Heavyweight orders (over 5kg) and oversized items are subject to additional handling fees.

Why is this item out of stock for my delivery area?

If you see the message that this item is out of stock for your delivery area that means there is no stock for this item at this time. If your address is within our shipping area, rest assured, our delivery area has not changed. Please refer to the Sh